探花精选 Photo Contest Entry Platform Frequently Asked Questions
Having trouble entering the competition or submitting photos? The answer to your question will likely be found here.
1.) I click the CONTINUE button on the first page of the entry form and get no response.
Double-check that you chose your category at the top of the page (professional, amateur, youth). If that doesn鈥檛 resolve the problem try using a different browser (Chrome, Safari, Firefox etc). If that still doesn鈥檛 work, please take a screenshot of the error message and contact the Contest Help Desk .听
2.) I'm trying to enter the contest, but I get an input error.听
Double-check that you chose your category at the top of the page (professional, amateur, youth). If that doesn鈥檛 resolve the problem try using a different browser (Chrome, Safari, Firefox etc). And if that still doesn鈥檛 work, please take a screenshot of the error message and contact the Contest Help Desk .听
3.) I haven鈥檛 received an email confirmation.
It could be possible that your internet domain is blocking your confirmation email.听
Blocked domains include:
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@ameritech.net
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@att.net
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@bellsouth.net
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@flash.net
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@nvbell.net
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@pacbell.net
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@prodigy.net
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@sbcglobal.net
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@snet.net
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@swbell.net
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@wans.net
If you want to make sure your submission was finalized please contact the Contest Help Desk and write 鈥淣o confirmation email鈥 for question #5 (鈥淧lease听explain the problem or question鈥). 鈥
4.) When I upload my entry the file name appears in the box but no image appears. What鈥檚 wrong?
That is normal, we do not have a thumbnail option in our upload box. If you still have problems,听please take a screenshot of the error message and contact the Contest Help Desk听.听
5.) I was charged more than one time for the same photo.听How can I ask for a refund?
Sorry about that! Please contact the Contest Help Desk and write 鈥淐harged multiple times鈥 for question #5 (鈥淧lease听explain the problem or question鈥).听
6.) I am having a problem with my email address being accepted on the entry form.
There's no reason that the form shouldn't accept your email address. You might try a couple of things to resolve the problem: 1) Try using a different browser (Chrome, Safari, Firefox);听2) make sure that you've selected a category (professional, amateur, youth) from the bulleted list above where you enter personal information;听and 3) try to refresh the page and enter the values again.听
7.) How do I get back to my partially completed entry?
Unfortunately the entry form won't save data beyond one browser session so if you closed an active entry there is no way to get back to it. If the problem persists please take a screenshot of the error message and contact the Contest Help Desk .听听
8.) Can I 鈥渆dit鈥 the description section on one of my photos?
Once you've submitted your entries you can't edit the information. However, if your photo is chosen as a finalist you will have the opportunity to provide more information about when and where it was taken.听
9.) I would like to add another photo to my entry after submitting.听 How do I go about doing that?"听
If you've already submitted an entry you may simply start the process anew and submit another entry with a new photo.
10.) I prematurely/accidentally submitted a photo. Can I edit a photo after it鈥檚 been submitted, or receive a refund for my original submission (and resubmit it)?
Unfortunately, photos that have already been submitted cannot be edited or replaced. Once you鈥檙e ready, please resubmit the photo you wish to enter into the competition. We cannot reimburse your initial entry fee.
10.)听How do I access the discount code?
The discount code can be used by student members of established 探花精选 on Campus chapters and by 探花精选 on Campus program ambassadors. The discount code will be shared in the 探花精选 on Campus newsletter. Learn more about 探花精选's 探花精选 on Campus program听here.